These are unedited, verified reviews from Google.
Lindsay always listens to my input gives her professional feedback on what and how much I’d need to keep the natural look I love. I tend to be very particular and I feel amazing when I leave every time. Never pressured, only supported.
I went in for an under-eye consultation after spending a considerable amount of time researching the causes and treatment options for dark circles and hollowness, and I can confidently say this was one of the most thoughtful and professional clinical experiences I’ve had. From the moment I met Kelli, RN, and Sonia, CLT, LMA, it was clear this is a top-tier practice. Their bedside manner is exceptional—calm, attentive, and genuinely focused on understanding your concerns. They take the time to build real rapport, not just move through a checklist, which immediately sets a different tone from most places. What stood out most was the level of clinical thinking. Rather than offering a quick cosmetic fix, they walked me through the underlying anatomy—explaining how structural hollowing, pigmentation, and midface support all contribute to the overall appearance. It was a comprehensive, anatomy-driven discussion that felt grounded in medicine, not sales. The approach to treatment was equally disciplined. When discussing tear trough filler, they emphasized precise, conservative placement along the correct anatomical plane to avoid complications such as the Tyndall effect. They were also transparent about when additional support—like subtle cheek/midface work—may be appropriate, but never pushed to do more than necessary. The focus was clearly on sequencing and long-term outcomes, not overcorrecting in a single session. I also appreciated the honesty around surgical options like blepharoplasty. It was explained thoroughly, but with a clear and reassuring message that I’m not at that stage. That level of restraint and transparency builds a lot of trust. At no point did this feel rushed or transactional. Every recommendation was thoughtful, measured, and aligned with achieving a natural result—not a “worked on” look. In a space where it’s easy to be overtreated or misdirected, this team stands out for their professionalism, precision, and integrity. Kelli and Sonia create an environment where you feel informed, comfortable, and confident in the plan. I would strongly recommend them to anyone looking for a high-level, medically grounded approach to facial aesthetics.
I had a wonderful experience this week with Dr. Novak. He took the time to truly listen, understand my needs, and make sure I felt comfortable every step of the way. His patience and warmth immediately put me at ease, which made such a difference. On top of that, his staff is absolutely fantastic—both in the office and at the med spa. I’m so grateful for the care and attention I received and highly recommend him!
This Team is just the “BEST “ in the world. They make you feel AMAZING. Very welcoming!!! They are extremely professional, technical, caring, loving. Dr Mason is INCREDIBLY, very caring, extremely intelligent, he truly loves making sure you understand the process and are HAPPY 😊 I LOVE ❤️ this Beautiful TEAM!!!
I always enjoy Sonia. Very knowledgeable and good at what she does!!
Kelli is knowledgeable, experienced, professional, personable and patient when answering questions. Highly recommend!!
Kelly is always professional, friendly and an extremely talented injector. Love her and the staff. I’ve been coming here for several years and never had a complaint and always leave happy and prettier!! 🥰
Stephanie and Lindsey are so knowledgeable and take their time to explain everything in great detail. You can definitely tell they love what they do!
Kelly and Stephanie are absolutely the best! I drive 45 min each time just to make sure I’m being taking care of by these two ladies
Dr Novak is extremely skilled, kind, caring, and passionate about giving you the best results possible. I feel like all my concerns were addressed appropriately and quickly. I would highly recommend Dr Novak and all the staff at Southlake Plastic Surgery
