To our patients:
We are witnessing everyday the infrastructure and resources of the health care system being strained by the spread of COVID-19, especially when it comes to caring for the most seriously ill patients. In these difficult times, even the most well-organized health systems currently face shortages and delivery difficulties of emergency drugs, antibiotics, protective gowns, masks, disinfectants and infusions. While social distancing, crowd control and other techniques are being imposed in many countries to help flatten the curve of COVID-19 prevalence, it is also important to think ahead about the individuals who will nevertheless become infected.
We as plastic surgeons, by nature, have a high percentage of patients whose operations and treatments are neither acute nor urgent, and these are what are known as elective procedures. Our professional organizations and governing bodies have called upon us to postpone such non-urgent elective surgery and treatments. We have followed these recommendations and in following government and medical mandates, we will be postponing all surgeries, procedures, and treatments scheduled through April 30th, 2020. This date may be extended if compelled by future circumstances and official mandates, and we will inform you immediately as new information becomes available.
We are very sorry for the inconvenience to you but hope that you understand the goals: to save resources that are needed urgently elsewhere, to protect you as our patient, and to protect our staff. We know many of you have been preparing and looking forward to your planned procedure, but we must follow the legal regulations and recommendations set forth. We hope that our efforts will help to stop the rapid spread of the virus and to fight the serious course of the disease worldwide.
At this time, we will limit our office visits to emergency patients, newly operated patients, and any other postoperative patients as determined by our surgeons to require active care and follow-up during this time. These patients will be communicated with directly.
What will happen if you have a scheduled appointment?
-All new patient consultations and pre-operative visits will be rescheduled to a later date.
-Patients who have surgery already scheduled for April will be contacted personally.
-All injections (such as Botox and fillers) and cosmetic Med Spa procedures will be rescheduled to a later date.
-Patients receiving Bio-TE hormone treatments will be contacted individually with further instructions.
We are still available to our patients during this time. Contact us by the following ways:
- TEXT message to our main office number, 817-442-8900.
- Email us at firstname.lastname@example.org.
- If you have an emergency, CALL 817-442-8900 (main number) and our answering service will remain available 24/7 to our postsurgical patients with any medical concerns as directed to Dr. Mason or Dr. Wan. Our highest priority is to protect you as our patient from unnecessary risk while ensuring that we as medical professionals are available to help in an emergency situation if required.
We thank you again for your understanding. We will be in contact with you to find alternative dates for your surgery/consultation/treatment as soon as possible. If you have an issue for which you are unsure if a visit is needed and have not heard from us, please initiate communication with us via the methods above. We will continue to update you via email, Facebook, Instagram, and on our website www.southlakeplasticsurgery.com.
Please stay healthy and safe.
Our best regards,
Mark E. Mason, M.D., Dinah Wan, M.D., and the Staff of Southlake Plastic Surgery